Overview
This policy outlines your rights regarding returns and refunds when you make a purchase from ScsparesUK. We are committed to complying with UK consumer law, including the Consumer Rights Act 2015.
Change of Mind
- Distance Selling: If you purchased goods online, over the phone, or by mail order, you have 14 days to cancel your order after the day you receive it, even if there's nothing wrong with the items. This is known as the "cooling-off" period.
Faulty Goods
- Your Rights: Under the Consumer Rights Act 2015, you have the right to a refund, repair, or replacement if goods are faulty or not as described.
- Time Limits:
- Within 30 days of purchase: You can usually get a full refund for faulty goods.
- Within 6 months of purchase: You can request a repair or replacement. If that's not possible or successful, you can then ask for a refund.
Returning Goods
- How to Return: Contact us to initiate a return. We will provide instructions on how to return the item(s).
- Cost of Return:
- Faulty Goods: We will cover the cost of return for faulty items.
- Change of Mind: Buyer is responsible for the cost of returning items if you change your mind.
Refunds
- Timeframe: We will process your refund within 14 days of receiving the returned goods or being notified of your cancellation (for distance selling).
- Refund Method: Refunds will be issued to the original payment method.
Exceptions
The following items are generally excluded from our standard returns policy:
- Perishable goods
- Personalised or custom-made goods
- Digital content (unless faulty)
- Items sealed for health protection or hygiene reasons, once unsealed
Contact Us
If you have any questions or concerns about our returns and refunds policy, please contact us at sean@scspares.co.uk or call on 07460162970.
Important Notes:
- This policy is a summary of your key rights under UK law. It does not affect your statutory rights.
- We recommend that you keep your proof of purchase (receipt or order confirmation) in case you need to return an item.
SCSparesUK reserves the right to amend this policy at any time.